Frequently asked questions

For players

Who do I call to book a court?

You don’t need to. Open the venue on Turfy, pick a free slot, and send a booking request. Turfy support is for platform help only — not court reservations.

Do I pay through Turfy?

No. Turfy doesn’t process court payments. After the venue confirms, you pay them however they accept — cash, bank transfer, and so on.

What happens after I request a booking?

The venue reviews your request and confirms or updates it. You’ll see the status in your Turfy account so you always know where things stand.

Is my slot held until I’m confirmed?

Yes — once you send a request, the venue can accept and hold the time while you finalize. Requests that stay unanswered can expire, so you’ll know either way.

Do I need an account to browse?

You can browse venues and courts without signing up. You can also sign in or create an account anytime with a WhatsApp OTP (no password). When you book, we verify your WhatsApp — if you don’t have an account yet, we create one automatically so you can track requests.

How do session length and times work?

Pick how long you want to play, choose a date, then a start time on the 30-minute grid. We only show courts that are free for that full stretch.

Can I change or cancel a booking?

Open the booking in your Turfy account to see options the venue allows — including messaging them about day-of changes. Always follow that venue’s cancellation rules.

Can I chat with the venue about my booking?

Yes. After you send a booking request, use the chat on your booking page to message the venue about timing, payment, or changes — all inside Turfy.

For venues & partners

Ready to list? Start your free listing — onboarding only takes a few minutes. Explore Turfy Venue OS to see the full management dashboard.

What does it cost to list on Turfy?

Listing on Turfy is free. Bookings through Turfy are also free for venue owners right now — Turfy is not charging any platform fee during this early growth phase. Later, when Turfy scales, venue partners (not players) may pay a flat platform fee per completed Turfy booking — planned around PKR 100 unless a separate written agreement applies. This is not active today.

How do players reach me?

Players find your venue on Turfy, pick a slot, and send a booking request. You’re notified and confirm everything in Turfy Venue OS — you stay in control of acceptance, timing, and payment.

Can I unpublish my venue?

Yes, from your admin dashboard. Any active commitments with players remain your responsibility.

What's the difference between listing and Venue OS?

Your Turfy listing is how players find and book you on the marketplace. Turfy Venue OS is the admin software behind it — bookings, CRM, payments, staff, expenses, and analytics in one dashboard. Every listing includes Venue OS on the free tier.

Turfy Venue OS

Run your entire sports venue from one dashboard — not just marketplace bookings. See Venue OS features & pricing.

What is Turfy Venue OS?

Turfy Venue OS is the management software built into Turfy. One admin dashboard runs bookings, customer CRM, payments and outstanding balances, staff and payroll, expenses, and analytics. Your venue also gets a listing on the Turfy marketplace so players can discover you.

Is Venue OS included when I list on Turfy?

Yes. Every venue partner gets Venue OS on the free tier, including manual bookings, basic analytics, customer management, and your marketplace listing. Venue Ops Pro unlocks unlimited bookings, expenses, payroll, advanced analytics, and outstanding balance tracking.

How much does Venue Ops Pro cost?

Venue Ops Pro is PKR 4,500 per month. It includes unlimited bookings and staff, expenses management, salary & payroll, advanced analytics, outstanding balances, customer ledgers, and priority support.

Do I need Turfy online bookings to use Venue OS?

No. Venue OS works for your whole operation, including walk-ins, phone reservations, and WhatsApp enquiries, even if most of your bookings happen offline.

Can I share invoices on WhatsApp?

Yes. Generate invoices in one click from your admin dashboard and share them directly with customers on WhatsApp.

Which sports venues is Venue OS built for?

Cricket grounds, padel courts, futsal and football facilities, pickleball, beach volleyball, and multisport venues across Pakistan.

Product & support

Turfy is developed by The Web Xperts. For product questions, partnerships, or technical issues with the Platform, email hello@thewebxperts.co. For pricing, cancellations, or day-of changes for a specific court, check your booking in Turfy or message the venue directly.

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